One Platform.
All Your Clients.
True Isolation.
The service desk built for businesses that manage multiple clients. Each client gets their own isolated environment. Deploy anywhere.
The Problem
Managing multiple clients shouldn't mean multiple tools
Scattered Data
Tickets in one tool, assets in spreadsheets, client info in your email. Nothing connects.
Security Concerns
Clients don't want their data mixed with others. Shared databases make them nervous.
Per-Agent Pricing
Enterprise tools charge per seat. With 10 clients and 3 techs, the math doesn't work.
The Solution
One platform. True client isolation. Your infrastructure.
Separate Databases
Each client gets their own PostgreSQL database. Not a row filter. True isolation.
Deploy Anywhere
Our cloud, your private cloud, or fully on-premise. Docker-based deployment works everywhere.
Fair Pricing
Pay by client spaces, not seats. Unlimited team members on paid plans.
Architecture
True Multi-Tenant Isolation
Most tools put all clients in one database and filter by ID. One bug, one bad query, and Client A sees Client B's data. We do it differently.
Infrastructure
Each StrataDesk deployment runs in isolated Docker containers with dedicated database server, cache, backend, and frontend.
Database
Separate PostgreSQL database per end-client. Complete data isolation at the database level, not just the application level.
Access Control
Centralized user identity with per-client access mapping. One login, proper permissions, complete audit trail.
Use Cases
Built for Service Providers
The Service Desk That Scales With Your Client Base
Stop paying per-agent prices that punish growth. Manage 10 clients or 100 from one platform — each with their own isolated space, portal, and SLAs.
- Client Isolation — Each client's data is completely separate. Pass any security audit.
- White-Label Portals — Clients submit tickets through YOUR branded portal.
- Per-Client SLAs — Different response times for different service tiers.
- Unified Dashboard — See all open tickets across all clients at a glance.
Capabilities
Everything You Need to Manage Service
White-Label Ready
Brand each client deployment with their logo, colors, and domain. Your clients see their brand, not yours.
Dynamic Asset Management
Define your own asset types — servers, buildings, vehicles, equipment. Custom fields, custom relationships.
Flexible Workflows
Create workflows that match how YOU work. Status flows, SLA rules, automations — all configurable.
Unified Reporting
See all clients in one dashboard, or drill down per client. Export reports, track SLAs, prove your value.
API-First Design
Full REST API for integrations. Connect your existing tools, automate provisioning, build custom workflows.
Recurring Plans New
Schedule recurring work, generate per-asset tickets, and get alerted when integrations don't call back in time. Learn more →
Pricing
Simple Pricing. No Per-Agent Surprises.
Pay by client spaces, not seats. Unlimited team members on paid plans.
Starter
For small teams getting started
- 1 client space
- 3 team members
- 100 tickets/month
Business
For established MSPs
- 50 client spaces
- White-label & API access
- Self-hosted deployment
Enterprise
For large organizations
- Unlimited client spaces
- On-premise deployment
- SLA guarantee
Ready to stop juggling tools?
Start managing all your clients from one platform. Free tier available. No credit card required.