Stop Paying Per-Agent.
Start Scaling.

StrataDesk is the multi-tenant service desk built for MSPs. Each client gets their own database — not a row filter, a separate database. You get one dashboard to manage them all.

Start Free MSP Trial See Multi-Client Demo

We Know the MSP Struggle

$$

Per-Agent Pricing Is a Growth Tax

ConnectWise won't even publish pricing — estimates run €35-100/agent/month, plus an implementation project on top. You have 4 techs and 40 clients. The math doesn't work until you're "big enough" — but you can't get big paying per-seat prices.

X

One Tool Per Client? Really?

Client A wants their own Freshdesk. Client B uses email. Client C has a shared inbox. You're logging into 6 different systems before lunch.

?

"Is My Data Separate?"

Every client asks. With most tools, you mumble something about "row-level security" and hope they don't dig deeper.

X

Reporting Takes Forever

End of month: export from Tool A, copy-paste to Excel, manually add Client B's email tickets, pray the numbers match what you invoiced.

|

"Can We Have Our Logo?"

White-labeling is always an "enterprise add-on" that costs more than your entire subscription.

=

We Built the Solution

We run an IT services company and couldn't find the right tool. So we built StrataDesk. Now you can use it too.

Three-Tier Data Isolation

When your client asks "is my data separate?" — you can honestly say yes.

1

Your Deployment is Isolated

Your own PostgreSQL container, Redis cache, backend, frontend, and file storage. Nothing shared with other StrataDesk customers.

PostgreSQL Redis Backend Frontend File Storage
2

Each Client Gets Their Own Database

Not row-level filtering. A separate PostgreSQL database per client. One bug in Client A's workflow can never expose Client B's data.

stratadesk_shared
stratadesk_acme
stratadesk_beta
stratadesk_gamma
3

Centralized Access Control

Single login for your technicians. Per-client access mapping — Ion sees Client A only, Ana sees all clients.

Ana
All 30 clients
Ion
5 clients
Dan
2 clients

Pass security audits. Win compliance-sensitive clients. Confidently answer "yes, your data is in a separate database."

Built for MSP Operations

White-Label Without the Enterprise Tax

Your brand or theirs. Your choice. Each client deployment can have custom site name, logo, colors, domain, and email templates.

A
Acme Corp IT Support
B
Beta Industries Helpdesk
G
Gamma Tech Support Portal

Look professional. Charge more. Keep clients sticky.

Unified Dashboard, Per-Client Drill-Down

See everything. Filter anything. Your dashboard shows all open tickets across all clients.

47
Open
12
In Progress
3
Overdue
156
Resolved

Triage faster. Nothing falls through cracks.

Client-Specific Asset Tracking

Define what YOU manage. Custom asset types with custom fields per client.

Servers: hostname, IP, OS, RAM, CPU
Workstations: user, department, model
Network: type, firmware, port count

"Printer not working" → instantly see model, warranty, last service.

Per-Client SLAs

Different clients, different response times. Configure SLA rules per client tier.

Gold Client 1h response, 4h resolution
Silver Client 4h response, 24h resolution
Bronze Client Best effort

Deliver on promises. Justify premium tiers.

Deploy Your Way

Our cloud. Your cloud. Your closet.

Managed Cloud

We run it. EU data centers. You use it.

Private Cloud

Your AWS/Azure/GCP. We help you deploy.

On-Premise

Your hardware. Full control. Docker-based.

Some clients require on-premise. Some MSPs want control. Now you can say yes.

StrataDesk vs The Usual Suspects

Feature StrataDesk ConnectWise HaloPSA Freshdesk
Pricing Model Per client space Per agent Per agent Per agent
Database per End-Client Separate DB/containers No No No
White-Label Included Portal branding incl. Available Plan-gated
On-Premise Option Docker-based Yes (complex) Yes (Windows) No
Custom Asset Types Dynamic IT-focused Yes No
Setup Time 30 minutes Weeks-months Paid onboarding Self-serve
Minimum Cost Free tier Quote-only €75/agent/mo €17/agent/mo
See detailed comparison

Competitor data verified July 2026 — pricing and footnotes on the comparison page. ConnectWise pricing is a third-party estimate.

How MSPs Use StrataDesk

The Growing MSP

Situation: You have 15 clients, 3 techs, and you're using a mix of Freshdesk, email, and prayer.

With StrataDesk:

  1. Create 15 client spaces (10 minutes each)
  2. Import existing tickets via CSV
  3. Set up SLAs per client tier
  4. Give each client a branded portal link
  5. Manage everything from one dashboard

Result: One tool. All clients. Unified reporting. No per-agent fees.

The Security-Conscious Client

Situation: You land a healthcare client. They ask: "Where is our data? Who else can see it?"

With StrataDesk:

  • Show them they get a dedicated database
  • Show them the network isolation
  • Offer on-premise deployment if they want it

Result: You win the contract. Competitor can't answer the isolation question.

The White-Label Play

Situation: You want to offer "managed helpdesk" as a service. Clients think it's YOUR platform.

With StrataDesk:

  • Deploy with client's branding
  • Use their domain (support.clientcompany.com)
  • They never see "StrataDesk" anywhere

Result: Higher perceived value. Stickier clients. Premium pricing.

The Backup-Verification Headache

Situation: 40 customer databases backed up nightly across 12 clients. Some "succeed" but the file's empty. Some are skipped because cron drifted. You only find out at the next DR drill.

With StrataDesk recurring plans:

  1. One plan per backup family (PHP files, MySQL DBs, cloud upload)
  2. Each plan picks its assets and fires nightly
  3. Your existing backup script POSTs a signed callback when each upload lands
  4. No callback within grace window → ticket flips to missed, dashboards light up the next morning
  5. Monthly compliance PDF per client, ready to hand over

Result: You catch the silent failures before the customer does. See the full flow →

Pricing That Doesn't Punish Growth

No per-agent fees. Ever. Your team grows, your price doesn't.

Starter

Free
  • 1 client space
  • 3 team members
  • 100 tickets/month

Great for testing

Professional

€79/mo
  • 10 client spaces
  • Unlimited team members
  • Custom SLAs per client

Growing MSPs (5-15 clients)

Business

€199/mo
  • 50 client spaces
  • White-label branding
  • On-premise deployment
  • API access

Established MSPs (15-50 clients)

Enterprise

Custom
  • Unlimited client spaces
  • Dedicated infrastructure
  • Custom integrations
  • SLA guarantee

Large MSPs, franchises

See full pricing details

FAQ for MSPs

Ready to Manage Clients, Not Tools?

Join MSPs who stopped juggling spreadsheets and per-agent pricing. Start with one client, scale to a hundred.

Start Free MSP Trial Book a Demo Call

No credit card required. Free tier available forever. Upgrade when you're ready.

Built by MICROLAB DIGITAL SRL — an IT services company in Romania that needed this tool and decided to build it. We use StrataDesk every day for our own clients.