Case Study · InOmbra
476 Trello Cards to a Real Service Desk
In Minutes, Not Weeks
InOmbra, a software development company, ran its entire delivery and support workflow on a Trello board with time tracked separately in Toggl Track. Here's how they moved everything into StrataDesk with the built-in import wizard — tickets, checklists, and attachments included.
Before: A Board Doing a Service Desk's Job
InOmbra's Trello board had grown into a seven-list pipeline — backlog and brainstorming, proposals waiting for validation, approvals, development, QA, and production. It worked, until it didn't: cards aren't tickets. There were no SLAs, no per-client separation, no built-in time tracking (hence Toggl Track on the side), and reporting meant reading the board top to bottom.
The Migration: A Five-Step Wizard
StrataDesk's Trello import connects to the board, lets you map each Trello list to a ticket status, assigns a ticket type and SLA policy, and shows a full preview before anything is written. InOmbra's import — all 476 cards, 53 checklists, and 469 attachments — ran to completion in minutes.
Step 4 — preview: everything that will be imported, verified before it happens.
Step 5 — done: "Successfully imported 476 tickets."
After: Same Workflow, Real Service Desk
The board didn't go away — it became a ticket board. The same pipeline now runs with statuses, priorities, and SLA policies on every ticket, time tracking built in (Toggl Track retired), and the client's data living in its own dedicated database with its own backups.
Two tools became one
Trello for tickets + Toggl Track for time is now a single system with time tracking on every ticket.
Nothing was lost
Cards, checklists, and attachments all came across — no copy-pasting, no "we'll keep the old board just in case."
Isolated by architecture
The client's tickets live in a dedicated PostgreSQL database with per-client backups — not rows in a shared table.
Running Your Clients on Trello or a Shared Inbox?
Request a free space and we'll set it up within 24 hours. Founding customers get their migration done for free — by the wizard where it fits, by us where it doesn't.
Want the technical walkthrough? Step-by-step Trello migration guide.
Published with InOmbra's permission. Screenshots anonymized at the client's request; figures shown are from the actual import.