The ConnectWise PSA Alternative
Built for Multi-Client Teams
ConnectWise PSA is a heavyweight built for established MSPs — quote-only pricing, a formal onboarding-to-go-live process spanning weeks to months, and weeks of technician training. StrataDesk gets a small MSP from zero to first ticket in minutes, with pricing on the website.
Why Teams Look Beyond ConnectWise PSA
Quote-only pricing
ConnectWise publishes no prices. Third-party estimates run ~€35-100/user/month*, and you won't know your number until you've sat through a sales cycle.
Implementation is a project
ConnectWise's own published process spans onboarding, implementation, and go-live over 6-20 weeks, with implementation costs commonly reported from €500 to €20,000+.
Built for 15+ tech shops
The learning curve assumes dedicated admin staff. New technicians need weeks of training before they're productive.
One database for all your clients
Your end-clients share a single PSA database, separated by role-based permissions — not separate databases.
StrataDesk vs ConnectWise PSA
| StrataDesk | ConnectWise PSA | |
|---|---|---|
| Pricing | Public, per client space | Quote-only (~€35-100/user est.*) |
| Time to first ticket | Minutes | Weeks to months (vendor's own process) |
| Implementation cost | None | €500-20,000+ (reported) |
| Database per end-client | Separate PostgreSQL DB | No — permission-based |
| Per-client backup | pg_dump per client | Instance-level only |
| Self-hosted option | Docker-based | Yes — Windows Server + MS SQL |
| Free tier | Yes, stays free | No |
To Be Fair: What ConnectWise PSA Does Well
- +Deep PSA/RMM ecosystem and integrations for large, mature MSPs
- +Recurring ticket templates, IT asset (configuration) tracking, and included portal branding
- +On-premise deployment for teams that require it
If you have 50+ employees, dedicated admins, and the budget for a proper implementation project, ConnectWise makes sense. If you're a 1-20 person MSP that needs to be productive this week, that's the case StrataDesk was built for.
Switching Is Our Job, Not Yours
Request a space and we provision it within 24 hours — with a dedicated database per client. Founding customers get their data migrated by us, free: boards, tickets, contacts, the lot.
ConnectWise PSA is a trademark of its respective owner; StrataDesk is not affiliated with or endorsed by it. * ConnectWise does not publish pricing; the range shown is an estimate from third-party data and user reports. Competitor prices are annual-billing list prices where published and may vary by contract, team size, region, and billing cycle. Feature statements reflect the vendor's public documentation, last verified in July 2026. Spotted an error? Tell us and we'll fix it promptly.