The Freshdesk Alternative
Built for Multi-Client Teams
Freshdesk is built for one company supporting its own customers. If you support many clients, you end up paying per agent for a shared helpdesk where every client is just a "Company" record. StrataDesk gives each client their own space — and their own database.
Why Teams Look Beyond Freshdesk
Per-agent pricing
Plans run €17-84/agent/month (billed annually). Every technician you hire raises the bill.
One shared account
All your end-clients live in a single helpdesk account. No per-client database, no per-client backup — full export is account-wide XML only.
Brand caps
Branded portals are capped at 5 on the Pro plan (€52/agent/month); unlimited brands require Enterprise (€84).
No recurring tickets, no assets
Freshdesk's own docs confirm there are no native recurring tickets, and asset management is sold separately as Freshservice.
StrataDesk vs Freshdesk
| StrataDesk | Freshdesk | |
|---|---|---|
| Pricing | Per client space — agents free | Per agent (€17-84/mo) |
| Database per end-client | Separate PostgreSQL DB | No — shared account |
| Per-client backup | pg_dump per client | Account-wide export only |
| Branded portals | Included | 5-brand cap below Enterprise |
| Asset management | Dynamic custom types | Separate product (Freshservice) |
| Recurring tickets | Native, with per-asset fan-out | Marketplace add-on |
| Self-hosted option | Docker-based | No |
| Free tier | Yes, stays free | 2 agents, expires after 6 months |
To Be Fair: What Freshdesk Does Well
- +Great UX for support agents, strong knowledge base, and mature automations
- +Branding removal is included on any paid plan
- +A fit if you are one company supporting your own product's customers
If that's you, Freshdesk is a fine choice. If you're an agency or MSP supporting many client companies, that's exactly the case StrataDesk was built for.
Switching Is Our Job, Not Yours
Request a space and we provision it within 24 hours — with a dedicated database per client. Founding customers get their data migrated by us, free: boards, tickets, contacts, the lot.
Freshdesk is a trademark of its respective owner; StrataDesk is not affiliated with or endorsed by it. Competitor prices are annual-billing list prices where published and may vary by contract, team size, region, and billing cycle. Feature statements reflect the vendor's public documentation, last verified in July 2026. Spotted an error? Tell us and we'll fix it promptly.