Everything You Need to Manage Multiple Clients.
Nothing You Don't.
Ticketing, asset management, workflows, SLAs, time tracking, white-labeling, and true data isolation — in one platform that deploys anywhere.
One Dashboard. All Your Clients.
Every client gets their own isolated space — a separate PostgreSQL database with their own tickets, contacts, assets, and workflows.
Client Spaces
Add a client in minutes. Manage dozens from one dashboard.
- Dedicated databases per client
- Company, Individual, Government, Non-Profit support
- Per-client settings and configurations
- Client-specific asset types and workflows
User Access Control
Control which team members can access which clients.
Client Switching
Switch between clients with one click from the top navigation. Or view aggregated data across all clients for a unified picture.
Client Portal
Give your clients a portal where they can:
- Submit new tickets
- Track ticket status and updates
- View their assets and configurations
- Access reports and SLA performance
Tickets That Actually Help You Work
Full-featured ticket lifecycle from creation to resolution.
Ticket Management
- Subject and description with rich text
- Priority: Low, Medium, High, Urgent
- Custom status workflows
- Assignment and reassignment
- Due dates and overdue tracking
- Flexible tagging
Ticket Types
Create custom types with your own SLA hours
Comments
- Internal comments (team only)
- Public comments (client visible)
- Threaded replies
- @mention team members
- Edit with audit trail
Checklists
- Multiple checklists per ticket
- Reorderable items
- Completion tracking with who/when
- Quality control workflows
Time Tracking
- Start/stop timer from ticket view
- Manual time entry
- Billable vs. non-billable
- Configurable hourly rates
- Edit tracking with audit trail
Templates
- Predefined subject, description, priority
- Link to ticket type and category
- Public or private templates
- Track usage count
Recurring plans
- Schedule any rrule against an asset selector
- One ticket per asset per run, auto-generated
- Signed callbacks confirm work done or failed
- Missed-callback sweeper catches what didn't run
- Monthly compliance PDF, editable per plan
Ticket Approvals
For tickets that need sign-off before proceeding:
- Single approver, all approvers, or majority vote
- Block transitions until approved
- Approval comments and tracking
Track Anything. Not Just IT Equipment.
Most ticketing tools have fixed asset categories. StrataDesk lets you define any asset type with custom fields.
IT MSP
Facilities
Property
Custom Fields
For each asset type, define fields with:
Required/optional, validation rules, default values, searchable fields
Asset-Ticket Linking
Link assets to tickets for instant context.
Your Process, Your Rules
Build workflows that match how your business actually operates.
Custom Workflows
- Configure which steps can lead to which
- Color-code steps for visual clarity
- Mark initial and terminal steps
- SLA pause on specific steps
SLA Management
- Automatic breach detection
- Warning thresholds before breach
- SLA pause states for waiting periods
- Breach rate reporting
Approval Chains
For transitions that need authorization:
Show Your Value. Prove Your SLAs.
Build reports and dashboards that answer your business questions.
Custom Reports
- Report types: tickets, assets, time, SLA
- Configure filters: date, client, status, priority
- Export to PDF or CSV
- Schedule recurring reports
Custom Dashboards
- Drag-and-drop widget layout
- Multiple named layouts per user
- Share layouts with team members
- Set default dashboard per user
Dashboard Widgets
Your Brand. Their Experience.
Available on Business and Enterprise plans.
Per-Client Branding
- Custom logo and favicon
- Custom color scheme and theme
- Custom site name
- Custom domain (support.clientcompany.com)
- Custom email sending domain
- Custom email templates
Your MSP clients see your brand, not StrataDesk
Property owners see a dedicated maintenance portal
Offer ticketing as your own product under your brand
Your Infrastructure. Your Choice.
Managed Cloud
We run it. You use it.
- EU-based data centers (Romania)
- Automatic updates and patches
- Managed backups
- Uptime monitoring
- No infrastructure management
Private Cloud
Your cloud account. We help you deploy.
- AWS, Azure, or GCP
- You control infrastructure
- Docker images provided
- Data stays in your account
On-Premise
Your hardware. Full control.
- Docker-based deployment
- Servers, VMs, or NAS devices
- Complete data sovereignty
- You control update schedules
- Tested on Linux, Proxmox, Synology
The Details That Matter
Email Integration
- Create tickets from inbound emails
- Send notifications via email
- Customizable email templates
Notifications
- Real-time in-app notifications
- Configurable preferences per user
- Immediate, daily, or weekly digest
Role-Based Access
- 52 individual permissions
- 4 built-in roles + custom roles
- Platform and client-level roles
Audit Logging
- Every action logged
- Old → new value tracking
- IP address and user agent
Integrations
- REST API (Business+)
- Trello import
- Webhook support
Knowledge Base
- Help articles with categories
- Version history
- Link articles to tickets
How StrataDesk Stacks Up
| Feature | StrataDesk | Zendesk | Freshdesk | ConnectWise | HaloPSA |
|---|---|---|---|---|---|
| Multi-client management | Native | Plan-gated brands | Limited | Yes | Yes |
| Database per client | Yes | No | No | No | No |
| Custom asset types | Dynamic | Yes (max 50) | No | IT-focused | Yes |
| Custom workflows | Yes | Yes | Yes | Yes | Yes |
| Time tracking | Built-in | Via app | Yes | Yes | Yes |
| White-label | Business | Partial | Paid plans | Portal incl. | Yes |
| Self-hosted | Docker | No | No | Yes (complex) | Yes (Windows) |
| Per-client backup | Yes | No | No | No | Not documented |
| Per-agent pricing | Free agents | €55+ | €17+ | ~€35+ (est.) | €60-75 |
Competitor data verified July 2026 — pricing notes and footnotes on the comparison page. ConnectWise pricing is a third-party estimate.
Ready to See It in Action?
Start with 1 client space and 3 team members. No credit card required.