Terms of Service

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Description of Service

StrataDesk is a multi-tenant service management platform that provides:

• Ticketing and helpdesk management
• Asset tracking and management
• Workflow automation and SLA management
• Multi-client management with data isolation
• Time tracking and reporting
• API access (on applicable plans)

3. Account Registration

To use certain features of the Service, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Subscriptions and Payment

Subscription Plans

The Service is offered under various subscription plans as described on our pricing page. Some features may only be available on certain plans.

Free Trial

We may offer a free trial period for paid plans. At the end of the trial, your subscription will begin unless you cancel before the trial ends.

Billing

Paid subscriptions are billed in advance on a monthly or annual basis. You agree to pay all fees associated with your subscription plan.

Refunds

If you are not satisfied with the Service within 14 days of your initial purchase, you may request a full refund. Refund requests after this period will be considered on a case-by-case basis.

5. User Responsibilities

You agree not to:

• Use the Service for any unlawful purpose
• Violate any laws in your jurisdiction
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to transmit harmful code or malware
• Resell or redistribute the Service without authorization
• Use the Service in a way that could damage, disable, or impair it

6. Data and Content

Your Data

You retain all rights to your data. We do not claim ownership of your content. By using the Service, you grant us a limited license to process your data as necessary to provide the Service.

Personal Data

Where your data includes personal data, you are the controller and MICROLAB DIGITAL SRL is the processor. The terms of that processing — including sub-processors, security measures and assistance with data-subject requests — are set out in our Data Processing Agreement, which forms part of these Terms.

Data Isolation

StrataDesk provides database-level isolation between clients. Each client's data is stored in a separate PostgreSQL database.

Data Export

You may export your data at any time using our export features or by requesting a database dump.

Data Deletion

Upon account termination, your data will be retained for 30 days to allow for export or recovery. After this period, data will be permanently deleted.

7. Self-Hosted Deployments

For self-hosted deployments, you are responsible for:

• Maintaining your own infrastructure and security
• Performing backups and disaster recovery
• Applying security updates in a timely manner
• Complying with all applicable laws and regulations

8. Intellectual Property

The Service and its original content (excluding user content) are and will remain the exclusive property of MICROLAB DIGITAL SRL. The Service is protected by copyright, trademark, and other laws.

9. Service Availability

We strive to maintain high availability of the Service. However, we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. Scheduled maintenance will be communicated in advance when possible.

10. Limitation of Liability

To the maximum extent permitted by applicable law, MICROLAB DIGITAL SRL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

11. Indemnification

You agree to defend, indemnify, and hold harmless MICROLAB DIGITAL SRL and its employees, contractors, agents, officers, and directors from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bucharest, Romania, without prejudice to mandatory provisions of applicable law.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

• By email: Contact Form